When you redeem a reward, your points are immediately exchanged for the reward. But, you do not need to use the reward immediately. If you choose not to use the reward, it will be saved in your panel under Your rewards.

To use a previously redeemed reward, login to your account. Then click Your rewards and select the reward you want to use. Copy and paste the discount code at checkout, or click the Apply code button to apply it to the cart immediately.

You will need to log into the your account to enter your birthday date in the loyalty panel under the ways to earn section. This cannot be added by customer support. Once that's entered, you will be rewarded with points on your next birthday.

Note: In case, you enter the wrong birthday date, you can click 'Edit date' again in the panel to enter the correct one. You won't be rewarded on your birthday this year if you enter a date that is in the next 30 days. You will be rewarded the following year on that date.

You can spend points under the 'ways to redeem' section of your loyalty panel. Here you will find the amount of points that are required to claim/get a reward/discount. Please make sure that you are signed into your account before redeeming your points.

Once you have enough available points, you can simply select 'Redeem' - again within the panel; click 'Apply code' for the discount to be automatically applied at checkout. Once you redeem a reward, it will appear under 'Your Rewards'.  

Only one reward is allowed per order.

A maximum of 1,000 points (£10) can be redeemed per order.

Most products are eligible, but some limited-edition or promotional items may be excluded.

Using rewards with other discount codes:
Currently you can only use one coupon at checkout. Using multiple coupons is not permitted. But, you can use a coupon with a gift card at checkout.

Using rewards with discounted products:
If the checkout rejects your coupon with a promotional item, you will need to reach out to customercare@praibeauty.com. Only one discount code cannot be applied at checkout.

When you redeem a reward, you are exchanging your points for the reward.

You may have accidentally redeemed a reward, or you may want to save your points for a larger discount. In this case, you need to email our customer care team at customercare@praibeauty.com to see if we can refund the points for you.

Through the loyalty panel, you can share your referral link via Facebook, Twitter and/or email directly a friend. You can also share it by copying and pasting the referral link in other social media platforms, SMS, WhatsApp, etc.

Once your friend clicks on the referral link, they will be redirected to PRAI Beauty; where they'll have to enter their email address in a prompt to get their reward/discount code via e-mail. Your friend will need to manually copy and paste the code for it to be applied at checkout.

When your friend makes a purchase with the reward/discount code; that's when the referral is considered completed. Only then you will receive an email notifying you that your friend has made a purchase with your reward/discount code, which you can find by logging into PRAI Beauty, clicking on the panel > Your rewards.

No, you can refer as many friends as you like! More referrals mean more rewards.

Unfortunately, PRAI Beauty Rewards points can only been redeemed against full priced stand-alone product orders and not subscriptions.

As a reminder, with PRAI Beauty subscriptions you benefit from up to 15% off your products.

All of your points will expire if you have not earned or redeemed points for a continuous period of 1 year. We will always warn you before your points expire.