If you are not completely satisfied with your PRAI products, please contact customercare@praibeauty.com and we would be happy to assist you. 

HOW TO INITIATE A RETURN

• You can return any unopened products within 28 days. Please send your return to the address listed on your order form that came within the package with your order. Returning shipping costs are not covered by PRAI. Any questions please email customercare@praibeauty.com.

INTERNATIONAL RETURNS

Please email customercare@praibeauty.com for international returns instructions. International return shipping costs​, taxes and duties​ are not covered by PRAI.

TERMS & CONDITIONS

• Items must be returned within 30 days of purchase. 
• Only products purchased on PraiBeauty.com may be returned. We do not accept returns from other retailers including Marks & Spencer, Boots or The Hut Group. 
• Shipping costs and gift wrapping are not eligible for refunds.
• Items purchased with a discount or as part of a value set are not eligible for an exchange.
• Items of the same price, excluding any discount, are eligible for an exchange.
• Any products that are nearly empty, tampered and filled with other substances are not refundable.
• Partial sets or bundles are not eligible for a return — only complete sets.
• Items that have been damaged or lost from personal usage—dropped, stolen, spilled, mishandled, etc.—are not refundable.