Frequently Asked Questions

We never test on animals and are certified cruelty-free by Leaping Bunny, the gold-standard in cruelty-free certification for personal care and household products companies and signifies no animal testing at any stage of product development.  For more info, visit

American Express, ApplePay, Diners Club, Discover, JCB, Mastercard and Visa.

Orders are shipped via Royal Mail. If you need to use a different carrier, please contact us.

We stand behind our products. If you are not completely satisfied, please complete the form on the bottom of your invoice and return it with your products to the following address within 30 days for a full refund (excluding shipping.)

How do I return an order?

Please fill out the form on the bottom of your invoice and return it along with your order to: 

PRAI Beauty /S4050 Lok’nStore  Stafferton Way Maidenhead  SL6 1AB

*Please Note: We do not accept returns for purchases made through TV shopping networks.  Please contact them directly to initiate your return.  However, we would appreciate hearing why you were not satisfied with your purchase.  

At this time, we can only offer free standard shipping to Europe or the UK on orders of minimum $100.